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My Order
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      Back to home
      1. Help Center
      2. I am a customer
      3. My Order
      • Terms and Conditions
      • I am a customer
        • About Smood
        • My Account
        • My Order
        • Migros
        • Extras
        • Contact Us ℹ️
      • I am a restaurant
        • Smood Restaurant App
        • Smood tablet
        • Other services
      • I am a driver
        • Effective
      • Extras
        • Press Release 15 Nov
        • Announcements

      I am a customer

      About Smood

      • Who are we ?

      My Account

      • How to create a Smood account?
      • How do I reset my password?
      • How do I change my email address, name or phone number on the profile?
      • What is a Wallet and how do I consult my balance?
      • How do I register and delete my payment method?
      See more

      My Order

      • How do I place an order on Smood?
      • How do I make a Pre-Order ?
      • How do I use my Wallet?
      • What are the possible methods of payment ?
      • How to write a comment for the restaurant?
      • How to give an instruction to the driver?
      • How do service charges work ?
      • Should I tip the delivery person ?
      • How do I track my order?
      • How do I change the delivery time or address after a confirmed order ?
      • How do I change or cancel my order ?
      • How do I change items in my order ?
      • What if an item is missing from my delivered order?
      • What should I do if I receive a product that does not correspond to what I ordered?
      See more

      Migros

      • How do I place a grocery order at Migros?
      • How does the billing of my order at Migros work ?
      • What should I do if I receive an item that does not match what I ordered from Migros?
      • What should I do if I have not received one or few items?
      • How do I proceed if I have a specific request regarding my order at Migros?
      See more

      Extras

      • Gift card
      • Where can I find the discounts?
      • How to use a discount code or a gift voucher?
      • Refer a friend

      Contact Us ℹ️

      • Contact our customer service
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