Help Center

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Help Center

I am a customer

My Order

I am a customer

About Smood

Who are we🧑🏽‍💻 ?

How 🤷🏻‍♂️ does it work?

How does online grocery 🛒 shopping work?

How does restaurant 🚚 delivery work?

How does🍴restaurant click and collect work?

How 🚀 fast is ordering 🍔 online

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My Account

How do I log in 👤?

How can I change my 🔑 password?

🤔 How can I reset my password?

Refer a friend 📣

How can I add or delete a 💳 credit card?

How can I access and 💸 pay an invoice?

What is my 💶 wallet and how do I use it?

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My Order

What are the different 💳 payment methods?

How can 📤 I pre-order?

How can I 📱 track my order?

How can I ☝🏻 change or cancel ❌ my order?

What should 😱 I do if my order is wrong?

How can I change my 📋 delivery details?

What if a promotional code 🏷 is not working ?

My order arrived 🤭 damaged

How do 🙋🏼‍♂️ I know if my order is confirmed?

How can I communicate my allergy 🧬 or food intolerance to the restaurant?

🤔 How can I tip the driver?

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Migros

I did not receive the 🧾 bill from the payment of my Migros order

I have a problem with my 🛒 Migros order, what can I do?

Extras

How can I buy a 🎁 gift card?

How to setup a 👩🏻‍💼👨🏻‍💼corporate account?

I can't find a 👨🏻‍🍳 restaurant. What should I do?

How can I use a discount 🧧 voucher?

How does the 🚚 delivery fee work?

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Contact Us ℹ️

Contact our customer service