Help Center
English
Deutsch
Français
Italiano
Go to smood.ch
Deutsch
Français
Italiano
I am a customer
Terms and Conditions
I am a customer
About Smood
My Account
My Order
Migros
Extras
Contact Us ℹ️
I am a restaurant
Smood Restaurant App
Smood tablet
Other services
I am a driver
Effective
Extras
Press Release 15 Nov
Announcements
Back to home
Help Center
I am a customer
Terms and Conditions
I am a customer
About Smood
My Account
My Order
Migros
Extras
Contact Us ℹ️
I am a restaurant
Smood Restaurant App
Smood tablet
Other services
I am a driver
Effective
Extras
Press Release 15 Nov
Announcements
I am a customer
About Smood
Who are we ?
My Account
How to create a Smood account?
How do I reset my password?
How do I change my email address, name or phone number on the profile?
What is a Wallet and how do I consult my balance?
How do I register and delete my payment method?
See more
My Order
How do I place an order on Smood?
How do I make a Pre-Order ?
How do I use my Wallet?
What are the possible methods of payment ?
How to write a comment for the restaurant?
How to give an instruction to the driver?
How do service charges work ?
Should I give a bonus to the delivery person ?
How do I track my order?
How do I change the delivery time or address after a confirmed order ?
How do I change or cancel my order ?
How do I change items in my order ?
What if an item is missing from my delivered order?
What should I do if I receive a product that does not correspond to what I ordered?
See more
Migros
How do I place a grocery order at Migros?
How does the billing of my order at Migros work ?
What should I do if I receive an item that does not match what I ordered from Migros?
What should I do if I have not received one or few items?
How do I proceed if I have a specific request regarding my order at Migros?
See more
Extras
Gift card
Where can I find the discounts?
How to use a discount code or a gift voucher?
Refer a friend
Contact Us ℹ️
Contact our customer service