Help Center

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Help Center

I am a customer

I am a customer

About Smood

Who are we ?

My Account

How to create a Smood account?

How do I reset my password?

How do I change my email address, name or phone number on the profile?

What is a Wallet and how do I consult my balance?

How do I register and delete my payment method?

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My Order

How do I place an order on Smood?

How do I make a Pre-Order ?

How do I use my Wallet?

What are the possible methods of payment ?

How to write a comment for the restaurant?

How to give an instruction to the driver?

How do service charges work ?

Should I give a bonus to the delivery person ?

How do I track my order?

How do I change the delivery time or address after a confirmed order ?

How do I change or cancel my order ?

How do I change items in my order ?

What if an item is missing from my delivered order?

What should I do if I receive a product that does not correspond to what I ordered?

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Migros

How do I place a grocery order at Migros?

How does the billing of my order at Migros work ?

What should I do if I receive an item that does not match what I ordered from Migros?

What should I do if I have not received one or few items?

How do I proceed if I have a specific request regarding my order at Migros?

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Extras

Gift card

Where can I find the discounts?

How to use a discount code or a gift voucher?

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Contact Us ℹ️

Contact our customer service