Contact our customer service

Having a problem with your order? Don't worry, our customer service is here to help you.

You have several ways to contact us:

  • First of all we invite you to browse the FAQ, you will probably find the answers to your questions.
  • If you haven't found the right answer, we invite you to use our chat directly at the bottom left of this page. After answering a few questions, you will be put in contact with one of our agents. (Recommended option - free option)
  • You can also write to us via this online form. We will process your request as soon as possible. (Free option)
  • If your problem is urgent, you can call us at 0900 009 009 (Fr. 0.99/min) from Monday to Sunday from 8:00 am to 11:00 pm. An agent will answer you in your language.

For technical problems related to the site or the application (gift card, discount code, bugs...), we invite you to write to us at the email address support@smood.ch.